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Dynamics AX Solution Center

Enabling business transformation with solutions that deliver enhanced user experiences, optimize business operations, and create new opportunities.

AX Solution Centre (AXSC) provides Dynamics AX solutions for an iconic luxury brand based in France. Over the past 10 years we have transformed our client’s business by delivering the best in Dynamics AX applications, supporting our client’s engagement with over 8000 users across geographies, and delivering lasting value.

With a dynamic Indo-French leadership at the helm, AXSC has embarked on a long-term growth strategy by envisioning a five-year roadmap for Dynamics AX application design, development, and delivery. The strategy will enable our client to respond better to users, run more agile operations, and adapt faster to changing conditions.

Some of the major milestones in our journey include:

  • Over 35 successful project roll outs

  • Exposure across major lifestyle verticals such as fashion, fragrance and beauty, and watches and fine jewelry

  • Team of certified experts delivering strategic end-user support at different levels

  • Presence in major markets such as the EU, APAC, USA, Japan and the UK

  • Employing over 100+ domain experts and professionals



Performance over 3 years

Fund Value

126 Million

Tested on


10 Years

of Successful Investing



HNI’s from across the world


Bringing agility and transparency in project implementation

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Leveraging technical expertise for tactical solutions

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Core Model

Managing complex supply chains with Core Model

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The retail industry worldwide is undergoing a massive transformation

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Delivering end-to-end support for Dynamics AX solutions

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Expert Services

We constantly deliver solutions and work towards meeting the dynamically evolving user and business requirements.

Business Functions Technologies Dynamics AX Versions Implementation & Support
  • Supply Chain Management
  • Finance
  • Sales and Marketing
  • Service Management
  • Warehouse Management
  • Retail
  • After Sales
  • Project Management
  • X++
  • SQL
  • AIF Framework
  • Workflows
  • SSRS
  • Enterprise Portal
  • Retail
  • Ecommerce
  • TFS
  • Azure
  • DevOps
  • EPOS
  • MPOS/CPOS AX 2009
  • AX 2012 R3
  • Dynamics 365 Finance and Operations

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The AXSC Support team supports and optimizes Dynamics AX solutions based on the business requirement. Our team of certified functional and technical experts works closely with the business teams to provide end-to-end support at three levels (L1, L2 and L3). Proficient with the latest technologies and practices, we assist in the implementation of Dynamics AX for both regional and global units. By undertaking periodic reviews, we identify potential problems, perform root-cause analyses, and address issues dynamically. Our range of support services includes: AX Functional Support AX Technical Support Other Application Support

  • Microsoft Dynamics AX support (L1, L2 & L3)
  • Dynamics AX and WMS integration support
  • Regular interface monitoring
  • Functional queries handling and management of change requests and bug fixes (Design and Development)
  • Statutory and regulatory changes
  • Performance optimization

  • Dedicated release team to manage deployments
  • SQL database monitoring
  • Infrastructure Azure migration
  • WMS Manhattan Scale
  • Web tool

All services are managed and delivered as per the steps laid out in the standard operating procedure. Besides the above-mentioned services, we have an extensive set of tools—such as Jira, ServiceNow, Azure, DevOps (TFS) among others—to manage the Support Monitoring System.


The retail industry worldwide is undergoing a massive transformation. This is because users desire unified experiences across channels and expect personalization at all touch points. To meet users’ requirements and embrace this transformation, we have engaged with Microsoft to set up a functional lab. The lab will have Dynamics 365 for Retail integrated with the main ERP Dynamics. This ambitious Retail Lab is helping us to create knowledge in areas such as:

We have initiated the implementation of Microsoft Dynamics 365 Finance and Operations for retail operations and Microsoft Dynamics 365 Retail Modern POS for retail stores in one of the regions.

  • Dynamics 365

  • Retail Innovation

  • Retail Digitization


Ushering in business transformation: Retail Lab lays out the roadmap for meeting the user requirements of our client.

Core Model

Our flagship product, Core Model, is a comprehensive system specially designed and developed for managing geographically dispersed and complex supply chain and financial business processes. Core Model incorporates Microsoft Dynamics AX with other ERP solutions to enable businesses to take stock of integral processes. It ensures that all business activities spread across different divisions and regions are in sync and working as one unit. Core Model is a unique data model to cover global requirements and processes. It is also the foundation for every Dynamics AX project implementation. By adhering to the agile SCRUM methodology, we work to ensure that each delivery module accommodates continuous product enhancements at every sprint.

The Core Model Approach: Core Model is a holistic enhancement that considers all integral processes of a business while delivering and deploying solutions. Our model provides a unique solution that is tailor-made for improving business outcomes. It achieves this by enabling the standardization of data and vital parameters across multiple business domains, to facilitate their functioning as a single cohesive system capable of steering business development.


The Technical Stream collaborates, develops and deploys solutions that impact business productivity and growth. With the implementation of Microsoft Dynamics AX applications being the focus area, the team takes complete ownership of solutions’ architecture, technical design and development. Moreover, our team of Microsoft certified experts constantly strives to foster a strong relationship with the Project, Support and Core teams within the organization and across units!

Our teams’ competence extends beyond the realm of Microsoft Dynamics AX and covers a spectrum of technologies such as Microsoft Dynamics AX, Database Administration, Microsoft Retail POS, Microsoft Azure, DevOps, and Team Foundation server.

Building frameworks in Microsoft Dynamics AX

Adhering to the continuous development and the delivery approach model for AX projects and support by performing technical audit and performance optimization on Microsoft Dynamics AX and SQL Applications, streamlining integration with Microsoft Dynamics AX and Power BI, BizTalk, or WMS systems and providing technical trainings in collaboration with Microsoft and internal/external experts. Furthermore, encouraging knowledge-sharing through AX Knowledge Base, Tech Talks, and Tech Friday, to keep up with emerging trends.


As part of the AX Global Strategy roadmap, we implemented around 35+ end-to-end projects across geographical regions (EU, APAC, USA, Japan and UK), countries and business divisions (Fashion, Fragrance & Beauty, and Watches & Fine Jewelry). Each of the projects consumed varying efforts ranging from 1000 to 8000+ man days.

All our projects begin with AXSC collaborating closely with different stakeholders in each region, country, and division during the Assessment Phase to identify business and technological objectives. Based on our vast experience in AX implementation, we have built our own AX Global Project Methodology, to ensure consistency, agility and transparency among project stakeholders.

The methodology ensures that we bring quantifiable value in aligning diversified business processes and foster IT transformation globally. Our exposure in working with global projects and teams has helped us to consistently meet the client’s expectations and quality requirements. We work to become fully Dynamics 365-enabled by continuously developing solutions that bring about improvement across processes, channels and partners.